Privacy Policy – Parking & Valet Service at Frankfurt Airport

We place the utmost importance on protecting your personal data. Below you will find a comprehensive overview of how your data is processed in accordance with applicable data protection regulations.

1. Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any information with which you can be personally identified. For detailed information on data protection, please refer to the privacy policy provided below.

Data Collection on this Website

Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. You can find the operator’s contact details in the section “Information on the Responsible Party” in this privacy policy.

How do we collect your data?
Your data is collected, on the one hand, by you providing it to us (for example, by entering data in a contact form). Other data is collected automatically or with your consent during your visit to the website by our IT systems. This includes primarily technical data (e.g. browser type, operating system, or time of page access). The collection of these data occurs automatically as soon as you enter this website.

What do we use your data for?
Some of the data is collected to ensure the flawless provision of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?
You have the right at any time to obtain free information about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given your consent for data processing, you can withdraw that consent at any time for the future. Furthermore, you have the right, under certain circumstances, to request the restriction of the processing of your personal data. Additionally, you have the right to lodge a complaint with the relevant supervisory authority. For this and any further questions on data protection, please feel free to contact us at any time.

Analysis Tools and Third-Party Tools

When you visit this website, your browsing behavior may be statistically analyzed. This is primarily done with so-called analysis programs. Detailed information about these analysis programs can be found in the following privacy policy.

2. Hosting

IONOS

We host our website with IONOS SE. The provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur (hereinafter “IONOS”). When you visit our website, IONOS collects various log files, including your IP address. For details, please refer to the IONOS privacy policy:
https://www.ionos.com/terms-gtc/privacy-policy/.

The use of IONOS is based on Article 6(1)(f) of the GDPR. We have a legitimate interest in providing our website as reliably as possible. If corresponding consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as that consent covers the storage of cookies or the access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be withdrawn at any time.

Data Processing Agreement (DPA)
We have entered into a DPA with the above-mentioned provider. This contract – required by data protection law – ensures that the provider processes our website visitors’ personal data only in accordance with our instructions and in compliance with the GDPR.

3. General Information and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations as well as this privacy policy. When you use this website, various personal data is collected. Personal data is any information with which you can be personally identified. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose the processing is carried out. Please note that data transmission over the Internet (e.g. via e-mail) may have security vulnerabilities. Complete protection of data from access by third parties is not possible.

Information on the Responsible Party

The responsible party for data processing on this website is:

Phoenix Parkservice | Valet Parking Frankfurt Airport
Managing Director: Aymann Beck
Eichenstr. 57
65933 Frankfurt am Main
Germany
Phone: +49 176 44541515
E-mail: info@phoenixparkservice.de

The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Data Retention Period

Unless a more specific retention period is stated in this privacy policy, your personal data will remain with us until the purpose for processing the data no longer applies. If you assert a legitimate request for deletion or withdraw your consent to data processing, your data will be deleted unless we have other legally permissible reasons for retaining your personal data (e.g. tax or commercial retention periods); in the latter case, deletion will occur once those reasons no longer apply.

General Information on the Legal Bases for Data Processing on this Website

If you have consented to data processing, we process your personal data on the basis of Article 6(1)(a) of the GDPR (or Article 9(2)(a) of the GDPR if special categories of data according to Article 9(1) are processed). In the event of explicit consent for the transfer of personal data to third countries, data processing is also carried out on the basis of Article 49(1)(a) of the GDPR. If you have consented to the storage of cookies or the access to information on your device (e.g. via device fingerprinting), data processing is additionally carried out on the basis of Section 25(1) of the TTDSG. Consent can be withdrawn at any time. If your data is necessary for the fulfillment of a contract or for the implementation of pre‑contractual measures, we process your data on the basis of Article 6(1)(b) of the GDPR. Furthermore, we process your data if it is necessary for the fulfillment of a legal obligation on the basis of Article 6(1)(c) of the GDPR. Data processing may also be based on our legitimate interest pursuant to Article 6(1)(f) of the GDPR. The applicable legal bases for each processing activity are explained in the following paragraphs of this privacy policy.

Notice on Data Transfer to the USA and Other Third Countries

We use, among other things, tools from companies based in the USA or other third countries that are not considered secure in terms of data protection. When these tools are active, your personal data may be transferred to and processed in these third countries. Please note that these countries may not guarantee a level of data protection comparable to that of the EU. For example, US companies are required to provide personal data to security authorities without you being able to take legal action against it. It cannot be ruled out that US authorities (e.g. intelligence agencies) may process, evaluate, and permanently store your data located on US servers for surveillance purposes. We have no influence over these processing activities.

Withdrawal of Your Consent to Data Processing

Many data processing activities are only possible with your explicit consent. You can withdraw an already given consent at any time. The lawfulness of the data processing carried out up until the withdrawal remains unaffected.

Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)

If data processing is carried out on the basis of Article 6(1)(e) or (f) of the GDPR, you have the right at any time to object – for reasons arising from your particular situation – to the processing of your personal data; this also applies to profiling based on these provisions. You can find the applicable legal basis for each processing activity in this privacy policy. If you object, we will no longer process your personal data unless we can prove compelling legitimate grounds for processing that override your interests, rights, and freedoms, or unless the processing is necessary for the assertion, exercise, or defense of legal claims (objection pursuant to Art. 21(1) GDPR).

If your personal data is processed for the purpose of direct marketing, you have the right at any time to object to the processing of your personal data for such marketing purposes; this also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will no longer be used for direct marketing purposes (objection pursuant to Art. 21(2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, those affected have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work, or the location of the alleged infringement. This right to complain is without prejudice to any other administrative or judicial remedies.

Right to Data Portability

You have the right to receive data that we have processed automatically on the basis of your consent or in fulfillment of a contract in a common, machine-readable format, either to yourself or to a third party. If you request the direct transfer of the data to another controller, this will only be carried out to the extent that it is technically feasible.

Right to Information, Correction, and Deletion

You have, at any time and in accordance with applicable legal provisions, the right to obtain free information about your stored personal data, its origin, recipients, and the purpose of data processing, and, if applicable, the right to have that data corrected or deleted. For this and any further questions regarding personal data, please feel free to contact us at any time.

Right to Restrict Processing

You have the right to request the restriction of the processing of your personal data. You may contact us at any time to exercise this right. The right to restrict processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually require time to verify it. During the verification period, you have the right to request the restriction of the processing of your personal data.
If your personal data has been or is being processed unlawfully, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data but you require it for the exercise, defense, or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have objected pursuant to Art. 21(1) GDPR, a weighing of your interests against ours must take place. As long as it has not been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, then aside from storage, this data may only be processed with your consent, for the assertion, exercise, or defense of legal claims, for the protection of the rights of another natural or legal person, or for reasons of a significant public interest of the European Union or a member state.

SSL or TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the website operator. You can recognize an encrypted connection by the browser address line switching from “http://” to “https://” and by the padlock symbol in your browser. When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted Payment Transactions on this Website

If, following the conclusion of a paid contract, you are required to provide us with your payment data (e.g. account number for direct debit authorization), this data is needed for payment processing. Payment transactions using common payment methods (Visa/MasterCard, direct debit) are carried out exclusively over an encrypted SSL or TLS connection. You can recognize an encrypted connection by the browser address line switching from “http://” to “https://” and by the padlock symbol in your browser. With encrypted communication, your payment data that you transmit to us cannot be read by third parties.

Opt-Out of Advertising E-Mails

We hereby object to the use of contact data published as part of the legal notice for sending unsolicited advertising and informational materials. The operators of the site expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

4. Data Collection on this Website

Cookies

Our websites use so-called “cookies”. Cookies are small data packets and do not harm your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted at the end of your visit. Persistent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser. Cookies can originate from us (first‑party cookies) or from third‑party companies (so‑called third‑party cookies). Third‑party cookies enable the integration of certain services from third‑party companies within websites (e.g. cookies for processing payment transactions). Cookies serve various functions. Many cookies are technically necessary because certain website functions (e.g. the shopping cart or video display) would not work without them, while others may be used to evaluate user behavior or for advertising purposes.

Cookies that are necessary for the execution of electronic communication processes, for the provision of certain functions that you have requested (e.g. the shopping cart), or for optimizing the website (e.g. cookies for measuring the web audience) (necessary cookies) are stored on the basis of Article 6(1)(f) of the GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error‑free and optimized provision of its services. If consent has been obtained for the storage of cookies and similar recognition technologies, processing is carried out exclusively on the basis of that consent (Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG); consent can be withdrawn at any time.

You can set your browser to inform you about the setting of cookies, to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, or to activate the automatic deletion of cookies when the browser is closed. Disabling cookies may limit the functionality of this website. Which cookies and services are used on this website can be found in this privacy policy.

Inquiries by E-mail, Telephone, Fax or Contact Form

When you contact us by e-mail, telephone, fax, or via the contact form, your inquiry – including all personal data resulting therefrom (e.g. name, inquiry) – will be stored and processed by us for the purpose of handling your request. We will not pass this data on without your consent.

The processing of this data is based on Article 6(1)(b) of the GDPR, insofar as your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre‑contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of inquiries directed to us (Article 6(1)(f) of the GDPR) or on your consent (Article 6(1)(a) of the GDPR), if obtained; consent can be withdrawn at any time.

The data you send to us via contact inquiries will remain with us until you request deletion, withdraw your consent for storage, or until the purpose for storing the data ceases to apply (e.g. after your inquiry has been processed). Mandatory legal retention periods – in particular statutory retention periods – remain unaffected.

5. Analysis Tools and Advertising

Google Tag Manager

We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The Google Tag Manager is a tool that enables us to integrate tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create user profiles, store cookies, or perform independent analyses. It merely serves to manage and deploy the tools integrated via it. However, the Google Tag Manager does collect your IP address, which may also be transferred to Google’s parent company in the USA.

The use of the Google Tag Manager is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and management of various tools on his website. If corresponding consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as that consent covers the storage of cookies or the access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be withdrawn at any time.

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics enables the website operator to analyze the behavior of website visitors. In doing so, various usage data – such as page views, duration of stay, operating systems used, and the visitor’s origin – are collected and assigned to the respective user’s device (without linking to a user ID). Furthermore, with Google Analytics, we may record your mouse and scroll movements as well as clicks. Additionally, Google Analytics uses various modeling approaches to supplement the collected data sets and employs machine‑learning technologies in its data analysis.

Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google regarding the use of this website is usually transferred to a Google server in the USA and stored there.

The use of this service is based on your consent in accordance with Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG. Consent can be withdrawn at any time. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:
https://business.safety.google/adscontrollerterms/sccs/

Browser Add-On (Plugin)
You can prevent the collection and processing of your data by Google by downloading and installing the browser add-on available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=en. More information on how Google Analytics handles user data can be found in Google’s privacy policy:
https://support.google.com/analytics/answer/6004245?hl=en

Data Processing Agreement with Google
We have entered into a corresponding agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Google Analytics E-Commerce Measurement
This website uses the “E-Commerce Measurement” feature of Google Analytics. With the help of e-commerce measurement, the website operator can analyze the purchasing behavior of website visitors to improve its online marketing campaigns. Information such as orders placed, average order values, shipping costs, and the time from product view to purchase is collected. These data may be aggregated by Google under a transaction ID that is assigned to the respective user or device.

Google Ads

The website operator uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Ads enables us to display advertisements in the Google search engine or on third-party websites when a user enters certain search terms (keyword targeting). Furthermore, targeted advertisements can be displayed based on user data available at Google (e.g. location data and interests) (audience targeting). We, as the website operator, can quantitatively evaluate this data by analyzing, for example, which search terms led to the display of our advertisements and how many clicks resulted from the ads.

6. Plugins and Tools

Google Maps

This page uses the mapping service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. In order to use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this page has no influence over this data transfer.

If Google Maps is activated, Google may use Google Fonts to ensure consistent display of fonts. When you access Google Maps, your browser loads the required web fonts into its cache so that texts and fonts are displayed correctly. The use of Google Maps is in the interest of an appealing presentation of our online offers and easy location of the places indicated on our website. This constitutes a legitimate interest in accordance with Article 6(1)(f) of the GDPR. If corresponding consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as that consent covers the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be withdrawn at any time.

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:
https://business.safety.google/controllerterms/ and
https://business.safety.google/controllerterms/sccs/. More information on how Google handles user data can be found in Google’s privacy policy:
https://policies.google.com/privacy?hl=en

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. reCAPTCHA is used to verify whether data entry on this website (e.g. in a contact form) is performed by a human or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, duration of the visit, or mouse movements made by the user). The data collected during this analysis is transmitted to Google.

The reCAPTCHA analyses run completely in the background. Website visitors are not notified that an analysis is taking place. The storage and analysis of the data is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in protecting his web offerings from abusive automated scraping and spam. If corresponding consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as that consent covers the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be withdrawn at any time. For more information on Google reCAPTCHA, please refer to Google’s privacy policy and Google’s terms of use at the following links:
https://policies.google.com/privacy?hl=en and
https://policies.google.com/terms?hl=en.

7. eCommerce and Payment Providers

Processing of Customer and Contract Data

We collect, process, and use personal customer and contract data for the establishment, substantive design, and modification of our contractual relationships. We collect, process, and use personal data regarding the use of this website (usage data) only to the extent necessary to enable the user to utilize the service or to invoice it. The legal basis for this is Article 6(1)(b) of the GDPR.

The customer data collected will be deleted after the completion of the order or termination of the business relationship and after any applicable statutory retention periods have expired. Mandatory legal retention periods remain unaffected.

Payment Services

We integrate payment services from third-party companies on our website. If you make a purchase with us, your payment data (e.g. name, payment amount, bank details, credit card number) is processed by the payment service provider for the purpose of payment processing. For these transactions, the respective contractual and data protection regulations of the providers apply. The use of payment service providers is based on Article 6(1)(b) of the GDPR (for contract processing) as well as on our legitimate interest in ensuring a smooth, comfortable, and secure payment process (Article 6(1)(f) of the GDPR). Insofar as your consent is obtained for certain actions, Article 6(1)(a) of the GDPR serves as the legal basis for data processing; consents can be withdrawn at any time for the future.

Mollie (Payment Provider)
The provider of this payment service is Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands (hereinafter “Mollie”). For details, please refer to Mollie’s privacy policy:
https://www.mollie.com/en/privacy.

If you have any questions about data protection or the processing of your personal data, please feel free to contact us at any time. You can reach us by e-mail at info@phoenixparkservice.de or via the other contact options provided in our legal notice. We are happy to help.