Frequently asked questions about valet parking
Everything you need to know about the process, booking, cancellation and security – answered briefly and clearly.
How does the valet service at Frankfurt Airport work?
Call us about 45 minutes before you arrive at the airport on +49 176 44541515. We'll agree a meeting point at Terminal 1 (departures level, exit A2), Terminal 2 (exit D2) or Terminal 3.
Our driver takes your keys there, carries out a short vehicle inspection with a photo report and parks your car at our secure car park. After you land and collect your luggage, call us again – we'll bring your car straight to the terminal.
When can I drop off and pick up my car?
Our valet service is available daily from 04:30 to 23:00. Please plan drop-off and return within these hours. Details on handovers outside business hours can be found in our Terms and conditions.
My flight is delayed – what now?
We usually notice minor delays ourselves. If your flight is delayed by several hours or days, please let us know immediately on +49 176 44541515 or by email to info@phoenixparkservice.de.
Please note the rules on changed times and rebooking in our Terms and conditions.
Do I have to take a shuttle bus to the terminal?
No. We specialise in valet parking: you hand over your car right at the terminal and get it back there too – no transfers needed.
Can I book my parking in advance?
Yes – and we especially recommend it in peak travel season. Book easily online or by phone on +49 176 44541515. That way your space is safely reserved.
What parking options are there and how much do they cost?
You can choose between the Outdoor space (from €56) and the covered VIP space (from €79) – both including valet service. You'll find all prices for up to 30 days in our Price list.
How do I receive my booking confirmation?
Right after booking you'll receive a confirmation by email – with all the key details such as date, time and how the handover works.
Which extras can I book?
On request we clean your car inside and out, charge your electric car or refuel it before returning it. Simply book these together with your parking. All details and prices are on our page Services.
How big can my vehicle be?
Our outdoor car park has no height limit. For minibuses, large vans and similar vehicles over 5 metres long we charge a surcharge – just let us know when you book.
Can I cancel my booking?
Yes, you can cancel before the service begins:
- Up to 24 hours before the start: free of charge
- Less than 24 hours before the start: 100% of the booking amount
Cancellations must be made in writing by email to booking@phoenixparkservice.de or info@phoenixparkservice.de. What counts is when we receive your email – please ask for confirmation of receipt. Full details are set out in our Terms and conditions.
Can I change my booking afterwards?
Yes. Please email changes to your arrival date, time or flight numbers to booking@phoenixparkservice.de or info@phoenixparkservice.de. If you booked through one of our partners, please make changes via their portal.
Which payment methods do you accept?
You can pay online by credit card, debit card or PayPal or on site when you hand over your car, in cash.
How safe is my car with you?
Your car is parked on our fenced site with video surveillance in Rüsselsheim am Main – just 12 minutes from the airport. Only authorised staff have access to your keys, which are kept safe. Your car is insured for the entire parking period; the handover report and photos ensure full transparency.
How is my personal data protected?
Protecting your data is our top priority. We process and store all data in line with applicable data protection law. Find out more in our Privacy policy.
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Secure your parking space now.
Handover right at the terminal, secure parking just 12 minutes from the airport – and your car is waiting for you when you return.